Last updated: 15 October 2026
Dilsa India Private Limited (“Dilsa”, “we”, “us”) operates dilsaindia.com. This policy explains how we handle personal information when you browse our website or contact us about furniture, mattresses, Home Interiors, or business opportunities.
Information we collect
When you submit an enquiry, we collect the information you provide, such as your name, phone number, email address, city, enquiry category and message.
Product enquiries may also include the product name, selected options and quantity. Home Interiors and business enquiries may include project requirements, business details and location.
Our hosting and website services may process technical information, such as IP addresses, browser information and access logs, to operate and protect the website.
Please avoid including payment-card details, passwords or unnecessary sensitive information in your enquiry.
How we use your information
We use your information to:
- Respond to enquiries and prepare quotations.
- Discuss products, custom requirements and interior projects.
- Respond to distributor and stockist enquiries.
- Maintain relevant enquiry records.
- Operate, troubleshoot and protect our website.
Submitting an enquiry does not subscribe you to promotional messages.
Website forms and WhatsApp
When you submit a website form using Send Enquiry, Submit Quote Request, or the equivalent submission button, your details are stored in our website’s enquiry system and included in an email notification to our team.
When you choose Enquire on WhatsApp, the website prepares a message using your entered details and opens WhatsApp. This action does not submit that form to our WordPress enquiry system or trigger its notification email. You must send the message in WhatsApp to contact us.
WhatsApp processes information under its own privacy policy. Messages you send to Dilsa may be retained in our business communications.
Information sharing
Information may be processed by service providers supporting our website hosting, email, security and communications, as needed to provide those services.
We may also disclose information where required by law or necessary to address fraud, misuse or security incidents.
Cookies and third-party services
Website software and hosting services may use cookies or similar technologies for functionality and security. You can manage cookies through your browser, although disabling them may affect some features.
External links and any third-party services you choose to open, including WhatsApp or maps, are governed by their own privacy policies.
Retention and security
We retain personal information for as long as reasonably needed to handle the enquiry, maintain relevant business records and meet applicable obligations. Retention may differ between website records, emails, backups and WhatsApp communications.
We use reasonable measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Your requests and choices
You can contact us to request access to, correction of, or deletion of information you have shared, or to withdraw permission for further enquiry-related contact.
We may need to verify your identity. Some information may need to be retained to meet applicable obligations or resolve an ongoing matter. Withdrawing permission may affect our ability to continue handling your request.
Children’s information
Our enquiry services are intended for adults. If a child has provided personal information, a parent or guardian can contact us to request its removal.
Changes to this policy
We may update this policy when our website or information-handling practices change. The latest version will appear on this page with an updated date.
Contact us
For privacy questions, requests or complaints:
Dilsa India Private Limited
Gyanpur, Bhadohi, Uttar Pradesh
Email: orders@dilsaindia.com
Phone: +91 72080 29112